facebook Char'd Kitchen Restaurant Frequently Asked Questions

Frequently Asked Questions

Our Food

Do you serve alcoholic beverages?
Yes, we do serve alcoholic beverages in all Char’d Kitchen locations. We offer craft locally brewed beers in cans and bottles from Bishop Cider Co., Community Beer Co., and Deep Ellum Brewing Co.
Where can I find allergen information?

In our restaurant, most options are dairy-free except for our homemade ice cream. Our restaurant offers products with peanuts, soy, milk, and eggs. While we take necessary actions to minimize the risk of cross-contamination, we can’t guarantee that any of our products are safe to consume for people with peanut, soy, milk and egg allergies.

What kind of food do you serve?

We love to stray away from the traditional recipes and try out different flavors and ingredients, basically adding our own flair to the dishes. You will find in the menu we serve, a fusion of different Asian flavors.

Diet Preferences

Do you provide an option for special diets?
What’s great about the different Char’d locations is that there’s something for everyone. Whatever diet you are on, Paleo, Low Carb, Gluten-free, Protein-rich, Vegan, we have so many choices and options you can choose from.
Do you have vegan options?
Yes, we do. We have the “Build Your Own Bowl” option so you get to choose which vegetables you want to have for your meal. There are over 15 combinations of vegan dishes you can choose from. And try our delicious Tantali tofu on the menu that we serve. It’s tofu infused with lemongrass and red peppers on a bed of greens, bean sprouts, baby corn, cucumbers, pineapple, pickled carrots and daikon, purple onions, boiled egg, sprinkled with wonton strips.
Do you serve gluten-free dishes?
Yes, we do have certain dishes that are gluten-free. The tofu is our only gluten-free protein option. And upon request, we can use different pans and utensils to prepare your meal. That way, it’s gluten-free. For more information about our nutritional guide, please check it out here

Order, Mode of Payment & Delivery

What is your refund policy?

For deliveries, refunds can be through the delivery companies — UberEats and Door Dash. 

So you’ve browsed the menu that we serve and saw the answers to our FAQ. What’s next? Well, dine in one of our Char’d locations — Fort WorthMansfield, and Richardson. Don’t forget, we’re more than just an Asian restaurant with delivery, we also cater.  

What modes of payment do you accept?

We accept cash, debit card, credit card, Apple Pay, Android Pay, and Samsung Pay.

Does Char’d Kitchen deliver?

Yes, we’ve partnered with additional delivery companies such as UberEats and Door Dash.

How long does the order take?

For takeout orders, it usually takes about 8-10 minutes.

How can I place my order?

If you want your order to-go, then call the location nearest to you.


Can I start a franchise?
We’re not into franchising just yet so keep posted!
Does Char’d Kitchen cater?

Yes, we do. Learn more about our catering page here.

Where’ s Char’d Kitchen Located?

Char’d Kitchen has 3 locations in Texas — Fort WorthRichardsonMansfield.


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